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	Policies   Policies for Sales / Ordering / Shipping / Returns When you place an order via the internet you will NOT receive an imprint; but, an email of the credit card transaction will be sent to you. By checking the box "terms and conditions" and the "Checkout" button below, you acknowledge that you are giving us permission to deduct the funds for this order, including any shipping and handling and/or applicable sales tax from your cedit card account and that you are in acceptance of Our Sales Policy. Our Promise: We promise to serve the public, as nearly as we can, to its complete satisfaction and will try to be fair and reasonable with each customer on any complaint or adjustment, and be always considerate of the customer's point of view. Ordering: We do not keep credit card information on file. Items are normally processed and shipped within 48 hours and not more than 5 business days. Occasionally we may partial ship in two shipments to complete an order but "Out of Stock" items will not be backordered. These items should be reordered at a later date. Please keep your email address current via our Newsletter Signup. We will email announcements on restocked items monthly. A minimum order maybe required for free shipping offers. General public promotions do NOT apply to wholesale orders. If there are special promotions for the wholesale customer they will be clearly stated in a separate email to just wholesale customers. Sales Tax: We only collect sales tax on purchases shipped to an address within the state of California. Sales tax rates are subject to change. Shipping Cost: The amounts indicated for shipping reflect estimates for delivery within the continental U.S. Your order statement will include a calculation of shipping charges. However, your actual shipping charges will be based on the actual weight of the entire order, including packaging if it requires more than one box and/or if you requested insurance coverage. In cases where more than one item is ordered, your total shipping cost might be lower than what is calculated on your online order statement. Shipping Carriers: We ship the majority of orders using USPS Priority and First Class Mail, unless otherwise requested. Orders shipped to other countries outside the US often require customs forms to be completed and may require the costomer to pay some duty charges. Return/Exchange Policy: Your satisfaction is our primary concern. When you receive an order, inspect it immediatly. If you have a problem with any merchandise or are not completely satisfied, contact us at (951) 237-6308 for a Return Merchandise Authorization Number (RMA#), within 14 days of receipt. We will provide a return Address at the time the RAM# is issued. Repack your item(s)' including all parts, accessories and manuals, along with the original packing material (only if it's in good condition.) Note: Items returned more than 30 days after delivery, not in sellable condition, or missing parts, may be charged either a 15% restocking fee or may not be eligible for a refund. Ship the item(s) back with a copy of your receipt. Include the RMA# on the copy of the receipt and on the outside of the package. The items must be shipped insured, signiture required to the RMA address we provided. Shipments without an RMA# will be refused. Insurance: If you want your package to be insured you must check the box on the check out page and any costs will be added to your order. For any questions use the "Comment Box" during checkout. Note: All deliveries that are insured will require a signature. Expedited Shipping: You must request a quote in the comment box during check-out, otherwise shipping time is based upon USPS priority mail or UPS Ground. UPS Next Day, Second Day and Third Day delivery is also available at an additional cost depending on the weight of your order. Delivery Times: Each order is shipped within 24 to 48 hours whenever possible (especially during Christmas Season.) Because we try not to split ship orders, on a rare occasion an order can take up to 4 business days to be shipped. Normally you can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are dependant upon the carrier used, USPS or UPS, etc. We enter your email address, when possible, into the shipping carriers system so you will receive your tracking # , to allow you to track or trace your delivery. Currently shipments addressed outside the U.S. may be limited to areas based on our carriers. Delivery Addresses: We strive to maintain a high level of customer service and we take extra precautions to avoid fraud. If the delivery address does not match the address on your Credit Card Statement we reserve the right to inquire for further explanation and in the worse case we may refuse the shipment. Please fill in your street address information (or ship to address information, if different.) We reserve the right to determine if we will ship to an address that may be different than the registered credit card statement address. Damage claims: Insurance is you optional choice. If you do not indicate you want insurance and there is damage to the merchandise, you should address your loss with the carrier upon dilivery. If you requested insurance, you must keep damaged merchandise with its origial carton. If you see any obvious damage, note it on the delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage. When the original package is returned to us, we will replace the damaged merchandise at no additional charge; but, you must return it to the address we provide with the RMA# clearly marked on the outside of the package and inside on the copy of the invoice. Lost Orders: On a rare occaion, an order will be lost in shipping. Once an order has left our shipping department, use of the USPS or UPS tracking number must be used. We do our best to provide all needed information to assist you in recovery and/or replacement. We do encourage our customers to pay the optional insurance coverage to cover any losses for an order. Especially for high dollar value orders or orders being shipped outside the U.S. Once the package leaves our possession it is the customers responsibility. This is especially true for orders out of the country where Custonms is involved. Dont't hesitate to call and discuss any shipping concerns. Thank you, Libbi Shorts 951-237-6308
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